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Meridian Health Group

Client portal · Demonstration estate · Data refreshed nightly in production
MANAGED OVERSEE · GUARDIAN
128agents in the estate
121attested and governed
3open findings (1 critical)
2RED data zones declared
Day 90value verification: DELIVERING

Findings and POA&M

SeverityFindingPOA&MDueStatus
S1Off limits zone access. A scheduling helper's estate touched the HR records lake, a RED zone. Access revoked at the dataset (kill switch layer 2, scoped), attestation suspended, data taken treated as an incident.POAM-001 · AC-330 daysContained, remediation open
S2Governed agent drift. The invoice agent gained a new endpoint (api.mistral.ai) outside its attested configuration. Change was legitimate; attestation reissued after review.POAM-002 · SI-490 daysClosed this week
S3Candidate agent. Endpoint artifacts suggest a personal automation on one laptop (heartbeat file, no schedule, no provider traffic). Owner interview scheduled; not counted as undeclared.POAM-003 · CM-8180 daysTriage

Response performance this month: S1 responded in 22 minutes against a 30 minute Managed target. Published in the monthly service report either way.

Your data zones

  • RED HR records lake: no agents, declared by your Chief Data Officer
  • RED Legal hold archive: no agents
  • AMBER Customer PII export: attested agents only (2 named)
  • GREEN 14 datasets under ordinary scope rules

Zones are enforced at design, at attestation, and at detection. Zone changes require your data owner's approval and are ledger recorded.

Value verification, day 90

  • Invoice reconciliation: cycle time 26h to 7h (down 73%)
  • Cost per case $18.50 to $9.20 (down 50%)
  • Error rate 4.1% to 1.8% (down 56%)
  • Agent run cost: $412 per month, measured from platform telemetry

Verdict: DELIVERING. Baselines were recorded in the Design Sprint, so the proof was designed in, not reconstructed.

Support and service terms

  • Duty desk: 07:00 to 19:00 Phoenix, Mon to Sat; S1 pages the on-call lead 24/7
  • Your named owner: Dana Whitfield, Finance Operations
  • GSIS practice lead on your account: escalation level L2
  • Read the full Managed Oversee terms

Reports and evidence

  • Quarterly Oversee review (latest: Q3, delivered)
  • POA&M export for your authorizing officials
  • AI use case inventory export, current month
  • Census report and opportunity portfolio refresh
  • Kill switch drill record, last quarter: PASS

All reports are generated from the platform's ledger backed record, so any figure can be traced to its evidence.